Privacy Policy

1. Operator

HugWave is operated by [LEGAL_BUSINESS_NAME_FROM_ENGLISH_BUSINESS_REGISTRATION_CERTIFICATE]. For privacy questions, contact us at [email protected].

2. Information We Collect

Depending on the features you use, HugWave may collect:

• Contact information, such as your email address when you contact us.
• Account information, if account features are offered.
• Voice recordings or audio content that you choose to provide.
• Text prompts, story content, generated content, and related family memory content that you choose to create or save.
• Device, app usage, diagnostics, and crash information used to maintain and improve the service.
• Support communications that you send to us.

3. How We Use Information

We may use information to:

• Provide, operate, and improve HugWave.
• Generate, save, and manage voice-based stories and related content.
• Respond to support and privacy requests.
• Maintain app security, debug errors, and prevent abuse.
• Comply with legal obligations.

4. Voice and Story Content

Voice recordings, prompts, generated stories, and family memory content may be personal. We use this information only to provide and improve the HugWave experience, operate requested features, and support users. We do not sell personal information.

5. Third-Party Service Providers

We may use trusted service providers for hosting, storage, analytics, AI processing, email delivery, security, and customer support. These providers may process information only as needed to provide services to HugWave and must protect information using appropriate safeguards.

6. Data Retention

We retain information only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain security. Retention periods may vary depending on the type of information and user settings.

7. Your Choices and Rights

You may contact us at [email protected] to request access, correction, deletion, or other assistance regarding your personal information. If the HugWave app offers account features, we will provide a way to request account and data deletion.

8. Children’s Privacy

HugWave is intended to be used with appropriate consent and supervision where required. We do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided personal information without appropriate consent, contact us at [email protected].

9. Security

We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is completely secure.

10. International Processing

Information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards for international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact

Privacy contact: [email protected]

Support contact: [email protected]